Orders & Delivery

🌐 Where do you ship?

All over the world! Currently, our carriers cannot ship to the following countries:
Belarus, Cuba, Iran, North Korea, Turkey, Russia, and Syria.

🚚 How long will it take to ship my order?

US: 2-5 business days
Europe: 2-5 business days, depending on local customs delays.
Outside these regions, it can take 2-3 weeks. This may slightly vary according to clearance and custom checks.

You will receive your tracking number once it has been issued.

❌ Never got my order. What do I do?

We really hope this will never happen! Just in case, contact us at hackthebox@northpointprinting.com to understand what is going on. In case an order is lost, we can resend it or proceed with a refund. You decide! 🤗

🤬 Why do I need to pay additional custom fees?

Additional custom fees might be applied when the product you ordered arrives to your country and, hence, needs to go through custom controls. Additionals fees are not nice - we know that - but unfortunately we do not have any control on them as they are directly didctated from the country you are living in, and may change through time. 

Payment & Swag Cards

💳 Which are the available payment methods?

We support major credit cards.

🎁 What can I buy with a Swag Card?

By purchasing or receiving an HTB Swag Card, you can buy any item in stock depending on the value of the Swag Card. You can find Swag Cards of 50, 100, 150, 200, 250 USD value here. Swag Cards apply only to HTB Swag. If you have in your hands an HTB Gift Card (available for purchase here), you can get HTB training services, but that's another story. 😉

⭐ How do I redeem a Swag Card?

Swag Cards are delivered by email and contain instructions to redeem them at checkout.

Returns & Refunds

📩 Do you have a return/refund policy?

We are open to returns and refunds. Only cases that we cannot return/refund items are when:

1) item has been used

2) item has been washed 

3) item labels have been removed or

4) items that are not in general eligible for returns such as Socks 

🏃 How do I return items?

First step, send a picture of the item you want to return at hackthebox@northpointprinting.com. If the item is legitimate for a return you will need to send it to our address - NorthPoint, 18 Bonazzoli Ave, Hudson, MA, 01749, USA - including the tracking number. When we receive it, we will proceed by sending a new one or provide a refund.

💔 I received a damaged item. What do I do?

That’s very unfortunate and we are really sorry if that happens. Please send a picture of your item to hackthebox@northpointprinting.com, then we can send a new item or proceed with a refund.