Frequently Asked Questions

Hey there! 👋 How can we help you?

Orders & Delivery

All over the world! Well... except the poles. We will keep you informed if special circumstances are restricting our shipping. Make sure you check the "Covid-19 Update" above.

Important announcement: in order to avoid increasing taxations due to Brexit and keep providing outstanding service to all our community, we decided to move our warehouse to an EU-based provider. We have adjusted our shipping rates for International and European deliveries, consequently, the shipping rate for UK customers has slightly increased.

5-10 days if you are located in Europe, depending on local customs delays. 2-3 weeks for non-EU destinations. This may slightly vary according to clearance and custom checks.

Your package will be shipped via DHL express and you will receive your tracking number once it has been issued.

Shipping costs for normal pagkages is 20 GBP within Europe and 30 for the rest of the world

We really hope this will never happen! Just in case, contact us at to understand what is going on. In case an order is lost, we can resend it or proceed with a refund. You decide! 🤗

Additional custom fees might be applied when the product you ordered arrives to your country and, hence, needs to go through custom controls. Additionals fees are not nice - we know that - but unfortunately we do not have any control on them as they are directly didctated from the country you are living in, and may change through time. 

Note: additional custom fees only apply for non-EU countries and territories.

Payment & Swag Cards

We support credit cards, Apple Pay, Google Pay, and Shop Pay. We are working to support many more soon!

By purchasing or receiving an HTB Swag Card, you can buy any item in stock depending on the value of the Swag Card. You can find Swag Cards of 10, 25, 50, 100 GBP value here. Swag Cards apply only to HTB Swag. If you have in your hands an HTB Gift Card (available for purchase here), you can get HTB training services, but that's another story. 😉

Swag Cards are delivered by email and contain instructions to redeem them at checkout.

Returns & Refunds

We are open to returns and refunds. Only cases that we cannot return/refund items are when:

1) item has been used

2) item has been washed 

3) item labels have been removed or

4) items that are not in general eligible for returns such as Socks 

First step, send a picture of the item you want to return at If the item is legitimate for a return you will need to send it to our address - Thesi Plakoto, Parodos G. Gennimata, 19018 Magoula, Greece - including the tracking number. When we receive it, we will proceed by sending a new one or provide a refund.

That’s very unfortunate and we are really sorry if that happens. Please send a picture of your item to, then we can send a new item or proceed with a refund.

Thanks for visiting our page! Happy Hacking! 💚