These terms and conditions (“Terms”) apply to all goods that you purchase from our Swag Store (“Goods”).   By purchasing one or more of our Goods, you confirm that you accept these Terms and you become legally bound by them. If you do not agree to these Terms, you must not purchase our Goods.

 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Goods, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.  If you are unsure about anything included in these Terms, you should contact us for help or more information

These Terms only apply to you if you are purchasing Goods as a consumer. This means that you primarily use the Goods for your personal use (and you will not use our Goods for commercial, business or resale purposes). If you are not a consumer other terms may apply.  Please contact us to receive the terms applicable to organisations

We will collect some personal data about you in order to process your order (e.g. Your name, email address, payment details and delivery information). For information regarding how we process personal data, please see our Privacy Notice.

For information regarding access to and use of our website located at https://www.hackthebox.com/ (“Website”), please see our User Agreement.

1    Who are we?

1.1    We are Hack The Box Ltd, a company incorporated in England and Wales with registered number 10826193 whose registered office address is 38 Walton Road, Folkestone, Kent CT195QS. Our VAT number is GB272830402

1.2    You can contact us with any queries through our Contact Page.

2    Placing an order

2.1    To purchase one or more items of our Goods, you need to place an order on our Website.  Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

2.2    The order will only be accepted when we send you a written acceptance of the order by email. When we send you an email confirming the order, a contract between you and us will be created. We will later send you a shipping confirmation email to let you know once your order has been dispatched.

2.3    We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

2.4    By placing an order, you confirm that you are an individual who is at least 18 years old.  If you are under 18 years old and wish to purchase the Goods, a parent or guardian who is over 18 years old must purchase the Goods on your behalf.

2.5    You are responsible for making sure that the information you provide us when placing your order is correct.  If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

3    Description of our Goods

3.1    Descriptions of the Goods are as set out on the Swagstore Website.

3.2    Whilst we display the colours of the Goods, as accurately as possible, there may be minor variations between the images as they are displayed on the Swagstore Website and the Goods you receive. In particular (but without limitation), we cannot guarantee that your computer's display of the colours will reflect the colour of the Goods.

3.3    Each of the Goods is listed as an individual item, and whilst we will try to fulfil any order, we are under no obligation to provide you with the ability to order more than one, or order any Good in more than one size, colour or other variation, other than as listed.

3.4    When providing our Goods to you, we promise that:

3.4.1   we will provide our Goods to you in accordance with these Terms;

3.4.2   we will comply with all applicable laws;

3.4.3   our Goods will conform with the description set out in the order;

3.4.4   our Goods will be free from material defects;

3.4.5   our Goods will be of satisfactory quality.

4    Delivery

4.1    We will deliver your selected Goods to you according to your chosen delivery method, as set out in our email confirmation to you. A full list of our delivery types and charges can be found here. The cost of delivery will be as displayed to you on our Website when you place the order.

4.2    While we make every effort to deliver our Goods to you within the delivery times set out in our delivery page, or as soon as reasonably possible and in any event within 30 days of accepting your order, time of delivery is not guaranteed.

5    Your rights as a Consumer

5.1    You have 14 days from the date of your order confirmation email to change your mind and cancel your order. This does not apply to perishable products, bespoke or personalised products, or any products that have a protective or hygiene seal (e.g. underwear, beauty products, pierced jewellery, DVDs, video games etc) if that seal has been broken.

5.2    To cancel your order, please email us at orders@hackthebox.com .  To help us process your cancellation more quickly, please have your order details ready or include it in the email you send to us.

5.3    If you have already received your order, you must return the Goods to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the Goods back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the Goods back from you or until you have provided us with evidence that you have sent the Goods back (whichever is earlier).

5.4    Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the Goods. You are responsible for the Goods while they are in your possession.

5.5    Unless your Goods are faulty or misdescribed, you are responsible for the cost of returning the Goods to us. For information on how to return your Goods to us, please visit here

5.6    Once we have received the returned Goods and are satisfied that they are in new and unused condition, we will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled your order before you received any Goods, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent Goods back to us, we will issue the refund no later than 14 days after the day we receive the Goods back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the Goods back.

5.7    We will issue your refund to the same payment method you used when you placed your order.

5.8    For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

6    Where the Goods or Deliverables do not meet the descriptions on our website:

6.1    The Goods that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.

6.2    Please contact us as soon as reasonably possible if you believe that:

6.2.1   the Goods received do not meet the descriptions on the Swag Store; or

6.2.2   the Goods are not fit for purpose and of satisfactory quality.

6.3    During the expected lifespan of the Goods, if the Goods are not as described, fit for purpose and of satisfactory quality, you are entitled to the following:

6.3.1   If you notify us within 30 days:  you can return the Goods to us for a full refund.

6.3.2   If you notify us within six months:  you can return the Goods to us and, if the Goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.

6.3.3   If you notify us within six years: If the Goods do not last a reasonable length of time, you may be entitled to some money back.

6.4    If you have returned the Goods to us because they were faulty or mis-described, we will refund the Price and the delivery costs to you on your original payment method promptly upon receiving the Goods.

7    Price and payment

7.1    The price for our Goods will be shown on the website and as set out in your order (the Price). The Price is inclusive of VAT.

7.2    Prices for our Goods may change at any time. This will not affect existing orders unless:

7.2.1   the information you provided us in relation to your order was materially different from the information we required in order to provide the Goods (for example, delivery address, measurements, etc.)

7.2.2   there has been an error on the Website regarding the pricing of the Goods and this affects your order.  If this happens we will try to contact you using the contact details you provided when you placed your order and we will give you the option to re-confirm your order at the correct price or to cancel your order.

7.3    When we accept your order, we will charge the Price to the credit or debit card or payment service selected by you.  All amounts due must be paid in full in advance.

7.4    Where payment us made via a third party payment provider, the payment provider’s own terms may apply. These will be made available to you during the order process.

8    Changes to the Services or these Terms

8.1    We may modify all or any part of these Terms by posting a revised version (“New Terms”) on our website. We will give you notice of the New Terms by email. The New Terms will become effective and binding on us and you 30 days after they have been posted on our website (“Modification Date”) unless, prior to the Modification Date you notify  us in writing that you object to the New Terms, in which event your subscription will continue to be governed by the existing Terms (not, for the avoidance of doubt, the New Terms) until the next renewal date, after which the New Terms will apply.

8.2    However, if we can no longer reasonably provide the Services to you under the existing Terms (for example, if the modifications are required by law or result from general product changes), then the contract between you and use and/or affected Services will terminate upon prior notice to you, and we will promptly refund any prepaid but unused fees covering the remainder of the Contract Term after the terminations date.

9    Duration and Termination

9.1    We may terminate any and all contracts we have with you at any time by contacting you in writing if:

9.1.1   you commit a serious breach of these Terms;

9.1.2   you do or take part in anything illegal when using our Website or purchasing our Goods; or

9.1.3   you fail to pay any amount due on the due date.

9.2    Termination does not affect any right of either party that came into existence prior to termination.  Clauses 10, 11 and all other clauses required for their interpretation shall continue to apply after termination of our contract with you.

10  Our liability to you

10.1 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

10.2 We are not liable to you for any losses you incur where the Goods are delayed or cannot be delivered because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to deliver the Goods.

10.3 If our supply of the Goods is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact us to end the contract and receive a refund for any products you have paid for, but not received.

10.4 We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

10.4.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

10.4.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 10.3.

10.4.3 Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

10.4.4 A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession, unless you have entered into separate terms with us in respect of the use of our Services in connection with such trade, business, craft or profession.

10.5 Where we have failed to provide you with the Goods or some or all of the materials described on the Website as part of the Goods purchased, or are otherwise responsible for losses you suffer caused by us breaking this contract, subject to clauses 8.1 and 8.2, we shall only be liable up to the limit of the Price you have paid for the Goods.

11  Our intellectual property rights

11.1 You agree that that we and our licensors own all intellectual property rights in the Goods. these Terms do not grant you any rights to any intellectual property rights in the Goods.

11.2 You must not use our trade marks or our trade names other than in connection with a certification granted by us to you or otherwise with our express written consent.

12  Feedback and Complaints

12.1 We welcome any feedback about our Goods. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Goods. If you have any comments, please submit these to orders@hackthebox.com.

12.2 If you do have any complaints, please submit them to orders@hackthebox.com and we will aim to deal with these swiftly. 

13  General

13.1 You are not allowed to transfer your rights or obligations under these terms to anyone without our prior written consent. We may transfer our rights and obligations under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

13.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.

13.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.

13.4 Under this agreement, notices must be in writing and sent to the other party's address, as set out above or sent by email to orders@hackthebox.com for us or the email address under which you purchased the Services for you.  Letters sent in the United Kingdom will be deemed delivered 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient's location).

13.5 Each contract, these Terms and the terms of each accepted order represents the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

13.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England. Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

13.7 If statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you than those set out in these Terms, such provisions shall apply irrespective of the choice of English law.